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Returns

Seat Specialists is the most reliable source for helping you to find the best seating solution for your needs.  We have several warehouses from which we ship from or we may ship product directly from our vendor partners.

If you are looking for a custom configured seat, we have several vendors that can built to suit your needs.  Once you select a model, the product detail page allows you to pick and choose from available add-on features and see pricing up front to make both a comfort and cost decision that is right for you.  Manufacture times vary by vendor, but they are clearly indicated on each product detail page.

Should you have any special product requests or product needs, please send us an e-mail to: [email protected] or (269) 692-5770 and we will try to find the product for you.

We are a retailer and we strive for total customer satisfaction, however, we do not manufacture, have control of any part designs, and are not monitoring any production or design processes of our vendor partners.

IMPORTANT RETURN POLICY

We cannot accept returns for custom build-to-order seats.  These are products that are especially ordered and made for you.  Once the order is placed with the manufacturer, it cannot be cancelled.  It also cannot be returned once the seat has been delivered to you.

If you have a warranty issue (the seat arrived with an issue or it happens within the allotted time) we will help you navigate that.  Please contact us and we will help you work with the manufacturer.  We advocate for our customers and do our best to make sure issues that arise are addressed in a timely and acceptable manner.

For 30 days from the time of shipment, we will accept returns for products or parts shipped from our warehouses (not custom orders).  We will refund the product price to the original form of payment.  We do not refund shipping charges.  All items must be in new condition, never installed or used.  A 20% restocking fee will be assessed for all returns.  Customers are responsible for contacting us to get an authorization for return and a return shipping address.  Customers are responsible for the cost of shipping back a product.  Please contact us here for a return authorization: [email protected]